Privacy Policy

1. Policy statement

Dragon Products (known from this point on in our policy as Dragon Products), the operator of this website, respects the privacy of every individual who visits this site. This Privacy Policy governs the way in which we use and disclose any personal information that you provide to us whilst visiting the site. Personal information includes any information that identifies you personally, such as your name, address or email address.

2. The data we collect

The personal information we collect from visitors to the site is used in the following ways:

• To maintain the passwords/usernames of registered users
• Subject to your acceptance, to send you information which we feel may be of interest to you
• To track the popularity of our marketing activities and provide a more personalised shopping experience
• For website administration (including enabling us to respond to any comments on the website or feedback you may give us)

Other information we may collect and process about you may include the following:

• Information derived from cookies (small text files placed on our computer which uniquely identify your browser the next time you visit the Dragon Products website, except where you disable cookies or otherwise manage them.
• Information gathered automatically by our computer systems programmed to gather certain anonymous data to help us understand how our website is being used and how we can improve it. This automatically gathered data includes your computer's IP or 'Internet Protocol' address, browser type, browser language, the pages visited, previous or subsequent sites visited, length of user sessions, access status or conditions.
• Information that is gathered through registration that you specifically give Dragon Products

3. Sharing data

Other than as set out in this Privacy Policy, Dragon Products will not disclose, rent or sell your personal information to any third party unrelated to us without your prior permission, other than as required by law. Any personal information which you provide to us is held in accordance with the General Data Protection Regulation (GDPR) regulations enacted on the 25th of May 2018.

4. Payment Security

Our site uses SSL encryption technology but does not hold any payment, bank, PayPal or card details when processing your personal payment details. Your personal details are captured on the secure servers or either PayPal or WorldPay themselves in order to be verified and authorised and no record of any payment details except the amount paid are given to us or our webshop at any time. Upon successful authorisation you will be sent an email receipt of your order.

5. Data Security

We ensure that all reasonable steps are taken to protect your personal information. All the data collected by us is stored on a secure server however we cannot guarantee that any data sent over the internet is completely secure.

6. GDPR

GDPR stands for 'General Data Protection Regulations'. This was implemented by the EU and UK government to the data you supply to companies from misuse. Here at Dragon Products we take this very seriously and have taken steps to log and secure our customers data.

How do we collect data?
Our data is supplied directly by you. We do not purchase or sell data and we use it only for the reason you have supplied. For our marketing emails our data was originally acquired with an opt-in tick box in the cart when you placed an order. We then changed it to an online opt-in form only. We do not cross this data.

What Information do we have?
This includes fields like name, address, contact phone but we do not store your payment details.

How is your information used?
We keep all the relevant order data from each order placed to track our previous sales records and to ensure the validity of warranty claims.

How long do we retail information?
We retain the information you have sent us in order to help validate previous purchases in the occurrence of warranty claims and to keep you user login accounts active and current.

Who has access to this data?
Only key staff at Dragon Products HQ have access to our databases. This includes our Sales and Marketing team and Warehouse despatch team. We keep those who here at Dragon Products HQ have access to your data to a minimum and we will never sell or give you data away!

How can you update your information?
You can update some of your details by logging into your user account and following the steps there. Other data is stored in relation to a specific order, if you need to change this please contact the team at Office@GASIT.co.uk

Your Rights
Informed - This means you have the right to request a copy of the data we have related to you.
Rectification - You have the right to correct inaccurate data and to correct incomplete data.
Restrict Processing - In some cases you have the right to restrict the processing of personal data, for example if you contest the accuracy or need the data kept for legal reasons but no longer need our services.
Erasure - You have the right to request we delete data that is no longer relevant.
Portability - You have the right to request you data in a readable format.
Right to complain - You have the right to complain to a supervisory authority.
Withdraw Consent - You can withdraw your consent to use the supplied data once it is no longer needed.

For an in depth overview of the GDPR regulations and what your rights are please visit the ICO (Information Commissioner's Office) at www.ico.org.uk

7. Analytics

We use google analytics from time to time to track traffic on our website, but this is only seen by top Management at Dragon Products HQ.

8.Dragon Products cannot be responsible for the privacy practices of third parties whose buinesses and web sites may be referenced on our website.  E.G. Motorhome manufactuers, Assocaitions, Equipment Manufactuers that you click to go to thier website via their logo or link from our web site.